- Connect with People
· Promote the best service by employing the best staff. Improve service based on customer feedback from Kumusta App.
- Protect you Brand
· It takes years to develop a trusted brand and a few unaddressed issues can undo that trust. Protect it by having the information available.
- Timely and Actionable
· Evaluations are summarized in real-time. Fix issues as they happen.
· Using reports and analysis, Managers get the real picture of the quality of service as perceived by the most important people, Customers.
- Real-time reports 24 hours a day
· Managers have access to a dashboard with detailed reports 24 hours a day via the web. Data is retained for 13 months for annual evaluations.
- Know the real score of your service quality
· Through reports, managers get the real picture of the service being provided by staff.